Terms of Service

1. Acceptance of Terms

By engaging IMEANTECH for software engineering, website development, Safaricom M-Pesa integration, platform onboarding (Mandela, Wangari, Workora), or managed IT services, you agree to be bound by these Terms of Service and any formal Scope Brief or Proposal executed between us.

2. 100% Code and Asset Ownership Guarantee

Unlike traditional agencies that lock clients into proprietary website builders and demand endless monthly platform hostage fees, IMEANTECH operates under a strict ownership standard:

3. Project Scoping and Milestone Delivery

Projects are divided into distinct deliverable milestones (Discovery, Architecture, Core Build, Review, Deployment). Progress is logged in real time within your private Client Operations Portal:

• Clients have a 14-day review window following delivery of each milestone to review and request modifications within scope.
• Requested changes outside the signed scope will be documented and itemized as formal Change Requests with agreed timeline and cost impacts.
• All deployments include 30 days of complimentary post-launch bug fixes and technical monitoring.

4. Payment Terms and Safaricom M-Pesa Processing

All quotations and invoices are clearly itemized in Kenya Shillings (KES) or US Dollars (USD).

• Payments are made in milestone disbursements (typically an initial mobilization deposit followed by milestone delivery approvals).
• We accept Safaricom Daraja M-Pesa (STK Push or Paybill/Till), Bank Transfer (EFT/RTGS), and direct wire.
• Official digital receipts and tax-compliant invoices are generated automatically and archived in your Client Operations Portal.

5. Managed IT and Cloud Uptime SLA

For clients on our Managed IT and Cloud Maintenance retainers:

• We target 99.9% application uptime for hosted cloud services and APIs.
• Automated daily off-site cloud backups are executed and tested regularly.
• Critical downtime tickets receive priority response within 1 hour via emergency WhatsApp and direct engineering phone lines.

6. Acceptable Use and Integrity

Clients agree not to use IMEANTECH systems, APIs, or infrastructure for fraudulent transactions, unauthorized network intrusions, unsolicited spam distribution, or illegal activities violating the laws of the Republic of Kenya.

7. Governing Law and Jurisdiction

These Terms of Service are governed by and construed in accordance with the Laws of the Republic of Kenya. Any dispute arising out of or in connection with these terms shall be resolved through good-faith technical mediation prior to legal proceedings in the Courts of Kenya.